Complaint Policy

We hope you are happy with your order and that you enjoy our products and continue to order more. We are working hard in the background to make sure you get the best from Windfords in many possible ways.


If you do have any questions, complaints or suggestions about our products or service in general, please head to our Contact Us page and fill in the form with details of your query, whilst emailing any documentation to us and we will get back to you as soon as we can.


We aim to resolve all queries within 24-48hrs. We love to hear feedback on how our service or product offering can be improved to better suit your preferences.


For general queries about our service or products, or complaints in general, please send us an email at and as stated above, we will get back to you as soon as we can.